THE BRIEF
Liverpool Sound City needed a way to keep attendees informed and engaged across a packed programme of conference sessions, while also creating tangible value for event sponsors and partners.
WHAT WE DELIVERED
Serenade smart stickers were applied to every event lanyard, giving the team a direct line of communication to every attendee throughout the weekend. Stickers delivered live updates and short-form video clips from conference talks as they happened, keeping audiences connected to sessions across multiple stages. Content was refreshed and updated throughout the weekend, and the platform was used to distribute exclusive discounts and promotional offers from sponsors and partners — adding measurable commercial value to the event experience.
TECHNOLOGY
Serenade Smart Stickers · Live Content Updates · Sponsor Offers · Lanyard Integration
What is a Smart Format?
Smart Formats are collectible physical items that can unlock digital chart eligible music and bonus content with a simple tap of the phone.
These items could be a sticker on a poster, a lanyard, a keychain, a wristband or anything in between that give fans an integrated physical-digital experience.
Does Serenade custom design my Smart Formats?
Once an order is placed, if your Smart Format requires custom design work, we can either provide simple templates for your design team or support you directly with the design process.
Similar to a vinyl record, CD, or cassette, the core structure of each Smart Format is fixed, but many can be personalised with your own artwork, colours, and fonts.
What digital content can be included in Smart Formats?
Your Smart Format can include photos, videos, audio, and other file types such as PDFs or ZIPs. This might be backstage images and videos, demos, voice notes, high-quality audio files, or anything in between.
If you’re aiming for chart accreditation, the general rule is that any content directly related to the album or EP being sold is permitted.
For further guidance, see our article Chart Accreditation and Chart Rules.
What is the lead time from purchase to delivery?
Smart Formats that require no custom design work like our stickers and clothing tags are posted in 1-3 days from purchase, meaning you can place an order and list your products for sale within the week. Custom products have lead times varying from 2-6 weeks. All items are posted from London UK to the world, so please bear this in mind when setting expectations.
Are Smart Formats chart eligible?
Smart Formats can count towards the OCC Chart in the United Kingdom and Ireland; GfK in Germany, Austria, Belgium and Netherlands; and ARIA in Australia and New Zealand. Rules apply to each territory, see here for more information.
Serenade is accountable for reporting all sales of Smart Formats, reporting a sale once a fan taps a Smart Format on their phone and redeems the digital product contained within.